Read detailed research on Business Process Maturity

James Waters - JK Data Analytics co-founder and DRK Research Partner
Jim is currently a partner and Data Analyst/Consultant with DRK Research focusing on the process manufacturing industry. Recently, Jim has worked closely with Dr. McCormack in the design and implementation of sophisticated data management and data analysis technologies to deliver timely business intelligence information for customer management teams. Together, they developed Dynamic Spend Analytics, a combination of advanced data analysis technology and state of the art procurement best practices. Jim has experience with numerous data sources and manages DRK’s data quality analysis and data classification analysis delivery operations. As a Mechanical Engineer, Jim spent years in industry supporting various supply chain operations. While at Texas Instruments, Jim attended training at Michael Hammer’s Center for Reengineering Institute and applied this training in customer-based reengineering consulting assignments.
Jim also provides DRK’s Project Management support for the two Lodge Management Systems and Equipment Management Systems currently in operation in the Ft. McMurray area.

Dr. Marcos Paulo Valadares de Oliveira - Associate Partner

Marcos has taught Logistics and Supply Chain Management courses at both the undergraduate and graduate levels in Brazil, the list of Business School where he teaches includes Fundação Dom Cabral, Pontifícia Universidade Católica and Universidade Federal de Minas Gerais. He holds a MsC (2006) and a PhD in Logistics and Supply Chain Management from the Universidade Federal de Minas Gerais. Marcos has published in several local and international congresses like IPSERA, EUROMA, POMS. His current research interests include the supply chain maturity models, logistical performance and logistical networks. A native of Brazil, Marcos graduated in Business Administration from Universidade Federal de Minas Gerais and worked as a Information Technology Manager for almost 15 years when he had a chance to participate in several projects including software development, warehouse systems project, and logistical related activities. Marcos also took CMM courses at Software Engineering Institute and participated for almost 3 years as a PMI/OPM3 team member. Now he holds a Assistant Professorship at Universidade Federal do Espírito Santo (UFES) (Federal University of Espírito Santo).

Susan McCormack - Financial Partner
Susan has over 20 years of diversified responsibilities including survey-based research, best practice research, marketing, management and administration. Susan has significant experience in retail, oil and gas exploration and technology start-ups.

Patricia Murrin MBA CPIM - Sr. Associate Patricia Murrin has over twenty years of experience with Fortune 100 companies both as a practitioner (General Electric, Warner-Lambert) and consultant. Her experience spans the supply chain, from customer to supplier. She has held management positions in quality assurance, systems design and implementation, sales forecasting, inventory management / distribution requirements planning, as well as customer service and distribution. Ms. Murrin is Certified (CPIM) by APICS, the Educational Society for Resource Management. She has been an APICS Chapter instructor in Materials Requirements Planning, Distribution Requirements Planning, and Just-in-Time. She is a past VP of the Albany, NY APICS Chapter. She holds a Master of Science from the University of Maine and an M.B.A. with a focus in Operations Management from the State University of New York at Albany. 

Dr. Peter Trkman - Research Collaborator
Dr. Trkman is an assistant professor at the Faculty of Economics of the University of Ljubljana. His research and teaching interests encompass technology adoption, e-government and various aspects of the supply chain, business process and operations management. He has participated in several national and international projects (both research and consulting), mainly in the area of business process redesign. He published over 60 papers/book chapters, including papers in Computers & Operations Research, European Journal of Operational Research, Government Information Quarterly, IEEE Transactions on Engineering Management, International Journal of Information Management, International Journal of Production Economics, International Journal of Production Research, Online Information Review, Supply Chain Management – An International Journal, Technology Forecasting & Social and Telecommunications Policy.




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